THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA HAKONE

Every single staff member at Hiramatsu was very attentive, kind, professional, and wonderful. We had a fantastic two day stay and want to commend the staff particularly who made our stay so incredible. We stayed on the 3rd floor and were gifted with great views of Mt. Fuji on day two when the clouds cleared a bit. The in-room onsen was perfect and the outdoor private onsen was well-kept and clean. Would definitely stay agian.

Everything about this property was superb.The service of the staff was impeccable. One day a young waiting ran after me as I was walking to the bus stop to confirm my dinner menu. I am a chef’s nightmare with many food restrictions and they had to get it right.I told him I would be late for the bus and he actually walked me to the bus stop. The food was excellent and exquisitely set out. The room was spacious and the private Onsen overlooking the beautiful garden was the best. There is also an outdoor onsen that can be booked for private use. Hakone can be very crowded but here one felt “away from the madding crowd”as it is small and intimate. Every detail is taken care of and it is the perfect spot for relaxing and unwinding in a beautiful setting. I even managed to see the elusive Mount Fuji on two occasions when it was not covered by cloud. I highly recommend this hotel and hope to come again

Hands down best hotel experience i have ever been in Japan. This place took me by surprise. From the second you step foot the experience is just incredible. It's clean It's quite The staff are very kind and well trained. The food is truly exceptional. The room is truly impressive. All in all not single bad thought. We are actually planning to return soon.

Hiramatsu has excellent breakfast and dinner. We cannot be more satisfied with the food. Always expect for the meal time. The 风吕 inside the room is lovely， and the view from the third floor watching out the Sengoku valley is stunning. Outside public-private bath is fabulous。 The staffs go far and beyond to make sure we are comfortable. We felt so pampered during the 2-day stay in the resort and hesitated to leave. Our carer 桥本 is so kind and patient, and she speaks Chinese so well that sometimes we forget she is Japanese LOL.

Immaculate rooms, with a million thoughtful touches and discrete professional service. Words cannot describe the amazing experience and I'm so glad to have spent two nights here to celebrate my birthday.